This policy is intended to describe our current platform practices in plain language. It should be reviewed by a legal professional before publication or reliance.
1. Information We Collect
- Account and contact information (such as name, email address, and phone number if provided) when you sign in, buy tickets, or contact us.
- Purchase and ticket information (such as buyer name, email address, order ID, ticket ID, event ID, ticket tier/seat, purchase status, refund status, and ticket scan or validation status).
- Payment reference information (such as Stripe payment intent ID, charge ID, refund ID, transfer ID, customer ID, connected account ID, and payout or transfer status).
- Device and usage information (such as pages viewed and basic device/browser details) to help operate and improve the site.
- Security and activity logs (such as login, logout, account activity, IP address, user agent, timestamp, account, role, and action status) to help protect accounts and the platform.
2. Payments
Payments are processed by third-party providers, including Stripe. We do not store full card numbers on our servers. We also do not store CVV, full card details, or bank account details. Payment providers may collect additional information as described in their policies.
We may store Stripe reference IDs and payment status information so we can complete orders, issue receipts, handle refunds, support chargebacks or disputes, reconcile payouts, and maintain accounting records.
3. How We Use Information
- To provide the platform and complete ticket purchases.
- To send tickets, receipts, event updates, refund updates, account or security notifications, support messages, and important platform notices.
- To provide customer support and respond to inquiries.
- To prevent fraud, abuse, and security incidents.
- To keep audit trails, investigate suspicious activity, troubleshoot issues, protect ticketing operations, and support chargeback or dispute handling.
- To improve performance, reliability, and user experience.
5. Stripe Connect Data
For organizer payouts, we use Stripe Connect. We may access and process connected account data to support onboarding, payout operations, disputes/refunds handling, risk controls, and compliance/audit obligations.
Organizers are responsible for information they submit in Stripe onboarding and for keeping that information accurate/up to date.
7. Retention and Security
We retain information for as long as reasonably necessary to operate the service, complete transactions, meet legal or accounting obligations, resolve disputes, and enforce agreements.
This may include keeping order, ticket, refund, accounting, tax, chargeback, dispute, security, and audit records for as long as they are reasonably needed for those purposes.
Security and activity logs, including IP addresses and user agents, are treated as personal information. Access is limited to authorized personnel and sysadmin tools. We retain these records only as long as reasonably needed for security, fraud prevention, audit, legal, and operational purposes, then delete, aggregate, or anonymize them where appropriate.
We use administrative, technical, and organizational safeguards designed to protect information, but no system can guarantee absolute security.
8. Your Choices
- You can update your account details in your profile (if available).
- You can contact us to request access, correction, or deletion of certain information, subject to legal and operational requirements.
- You can change optional cookie settings at any time through the footer's Cookie Preferences link.
9. Contact
For privacy questions, contact support@tikopoly.com. You can also use our contact page.